IT Support Engineer

IT Support Engineer Entry Courses

IT Support Careers can be found with IT Services firms and Managed Service Providers and larger companies have their own internal department.

Most IT Services firms either hire individuals with a Certificate III or IV in IT and provide more training on the job or gain those with an interest and develop their IT support team members from there. The overall consensus was a IT Support Engineer would possess deep understanding (than that of a user) of four major themes and further skills in other areas would be of interest to a IT Services firm.

Skills Matrix and Courses

	The Cloud	Office 365 Udemy – (https://www.udemy.com/course/office-365-admin-and-troubleshooting-complete-course/ or https://www.udemy.com/course/learn-microsoft-exchange-server-beginner-to-master/ G – suite https://www.udemy.com/course/the-complete-course-to-manage-g-suite/ Sharepoint The Knowledge Academy – Keystroke Learning – Azure The Knowledge Academy https://www.theknowledgeacademy.com/au/courses/microsoft-azure-training/ NextTech – https://www.nexttech.edu.au/our-courses/microsoft-azure)
	Servers	Microsoft Exchange The Knowledge Academy – (https://www.theknowledgeacademy.com/au/courses/microsoft-exchange-server-training/ DDLS – https://www.ddls.com.au/courses/microsoft/exchange/microsoft-203451-administering-microsoft-exchange-server-2016 Microsoft Windows Server Logitrain – https://www.logitrain.com.au/courses/microsoft-courses/server-2019-administration.html#1482138742659-00696c81-26ae Knowledge Academy – https://www.theknowledgeacademy.com/au/courses/microsoft-windows-server-training/installation-storage-and-compute-with-windows-server-2016-m20740-/
	Virtualisation	VM Ware Udemy – https://www.udemy.com/course/vmware-vsphere/
	Cybersecurity	Cyber Security Holmesglen – Certificate IV in Cyber Security – https://holmesglen.edu.au/Courses/Computing-and-IT/Cyber-Security/Certificate-IV-in-Cyber-Security
	Databases	SQL & mySQL University of Sydney – SQL Course: Level 1 https://cce.sydney.edu.au/course/SQL1
	Programming Languages	Windows Server 2019 LinkedIn Learning https://www.linkedin.com/learning/windows-server-2019-essential-training
	Holistic courses	Currently offered as part of the Digital Jobs Victoria program https://djpr.vic.gov.au/digital-jobs Victoria University Polytechnic – IT Support Level 1

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If you just need some support and guidance, the Harvest team is happy to help you out with any stage of your recruitment cycle. This includes everything from crafting Position Descriptions, advertisements and sourcing strategies, screening applications, identifying great candidates, telephone screening and shortlisting, interviewing and reference checking.

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