IT Support Engineer Entry Courses

IT Support Careers can be found with IT Services firms and Managed Service Providers and larger companies have their own internal department.

Most IT Services firms either hire individuals with a Certificate III or IV in IT and provide more training on the job or gain those with an interest and develop their IT support team members from there. The overall consensus was a IT Support Engineer would possess deep understanding (than that of a user) of four major themes and further skills in other areas would be of interest to a IT Services firm.

Skills Matrix and Courses

The Cloud Office 365

Udemy – (https://www.udemy.com/course/office-365-admin-and-troubleshooting-complete-course/ or https://www.udemy.com/course/learn-microsoft-exchange-server-beginner-to-master/

G – suite

https://www.udemy.com/course/the-complete-course-to-manage-g-suite/

Sharepoint

The Knowledge Academy –

Keystroke Learning –

Azure

The Knowledge Academy

https://www.theknowledgeacademy.com/au/courses/microsoft-azure-training/

NextTech – https://www.nexttech.edu.au/our-courses/microsoft-azure)

Servers Microsoft Exchange

The Knowledge Academy – (https://www.theknowledgeacademy.com/au/courses/microsoft-exchange-server-training/

DDLS – https://www.ddls.com.au/courses/microsoft/exchange/microsoft-203451-administering-microsoft-exchange-server-2016

Microsoft Windows Server

Logitrain – https://www.logitrain.com.au/courses/microsoft-courses/server-2019-administration.html#1482138742659-00696c81-26ae

Knowledge Academy – https://www.theknowledgeacademy.com/au/courses/microsoft-windows-server-training/installation-storage-and-compute-with-windows-server-2016-m20740-/

 

Virtualisation VM Ware

Udemy – https://www.udemy.com/course/vmware-vsphere/

Cybersecurity Cyber Security

Holmesglen – Certificate IV in Cyber Security – https://holmesglen.edu.au/Courses/Computing-and-IT/Cyber-Security/Certificate-IV-in-Cyber-Security

 

Databases SQL & mySQL

University of Sydney – SQL Course: Level 1

https://cce.sydney.edu.au/course/SQL1

Programming Languages Windows Server 2019

LinkedIn Learning

https://www.linkedin.com/learning/windows-server-2019-essential-training

Holistic courses Currently offered as part of the Digital Jobs Victoria program  https://djpr.vic.gov.au/digital-jobs

Victoria University Polytechnic – IT Support Level 1

 

 

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